Supravision Tech Document #1:
Resolving Supravision Error 129

Document For: IT Department
Software Version: All versions that use a SERIAL BOX to communicate with the arm encoders

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"Why does this happen?


Most of these measuring centers have a dedicated computer for reading the encoders at the arm joints. This computer is enclosed in a box referred to as a serial box. This serial box is attached to the measuring center PC through the first serial port on the computer (thus its name).

This seems to happen mostly in environments that have very high electrical interference. For example, in one situation, we had to perform this step after a welder was used a few feet away from the measuring center's serial box.




"What is the solution?


Multi Systems Service Company recommends this as the solution. (The Advanced Tubular staff has also found that these steps usually resolve the problem.)

Try updating the serial box EPROM by using the WINLOAD batch file. Running WINLOAD.bat will update the memory of the serial box computer.

Perform the following:
1. Go to DOS prompt
2. Go to "c:\supra\test"
3. On the SERIAL BOX (Not the computer or the UPS!), turn power OFF, then ON.
4. Type "winload" then enter.
(Data will be downloaded to the serial board.)
5. Perform steps 3 through 4 one more time.
6. Complete


If the problem still exists then there may be more serious problems. ie, loose connections.

Written by Michael Cone
Parts of this information were from Wayne Lewis of Multi Systems Service Company
Advanced Tubular Technologies

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Copyright © 2001 Advanced Tubular Technologies, Inc.